Return and Refund Policy

Return and Refund Policy

At [fmpremium.store], we strive to ensure your complete satisfaction with every purchase. However, if you’re not entirely happy with your order, we’re here to help. Please review our return and refund policy below:

Returns

  1. Eligibility:

    • Items must be returned within [7] days of delivery .

    • Products must be unused, in their original condition, and in the original packaging with all tags attached.

  2. Non-Returnable Items:

    • Certain items are non-returnable for hygiene or safety reasons, such as cosmetics, personalized products, and perishable goods.

  3. How to Initiate a Return:

    • Contact our customer support team at [faisal0250001@gmail.com] or [03489550031] to request a return.

    • Provide your order number, product details, and the reason for the return.

    • Once your return request is approved, we’ll provide you with instructions on how and where to send the item.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).

Refunds

  1. Processing Time:

    • Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

    • If approved, refunds will be processed within [7] business days and credited to your original payment method.

  2. Partial Refunds:

    • Partial refunds may be issued if the returned item is not in its original condition, is damaged, or missing parts.

  3. Exchanges:

    • If you need an exchange for a different size, color, or product, please contact us. Exchanges are subject to product availability.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [faisal0250001@gmail.com] or [03489550031]. We’ll arrange a replacement or refund at no extra cost to you.

Questions?

If you have any questions about our return and refund policy, feel free to reach out to us at [faisal0250001@gmail.com] or [03489550031]. We’re here to assist you!